Order Cancellation

​​If for any reason you need to have an order cancelled, please email us at shop@pensive.studio within 24 hours of placing the order.​

 

Refunds

We offer refunds within the first 14 days of your receiving purchase, if 14 days have passed since receiving your purchase, you will not be offered a refund of any kind.

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​Unfortunately, some items are non-returnable such as personalised items. ​

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Eligibility for Refunds

Your item must be unused and in the same condition that you received it. The item must be in the original packaging. To complete your return, we require a receipt or proof of purchase. Only regular priced items may be refunded, sale items cannot be refunded.